Big Kahunas's Customer Service
Please contact our Sales Staff at 856-767-7580 for customer service between the hours of 10am and 4pm ET.
Frequently Asked Questions (FAQs)
Q. I went through all the necessary steps to purchase my online tickets and did not receive a confirmation number. How do I know it went through?
A. If you did not receive a confirmation web page or confirmation email, you did not complete your order. Please try again. Please be sure to check that your purchasing information is correct before submitting your order.
Q. I received my confirmation number twice; does that mean I got billed twice?
A. Every customer will receive two confirmations with the same order number. One web page confirmation will appear once the order has been processed and the second confirmation will be sent in the form of an email. If the order numbers are different, please contact customer service. (See customer service contact information at the top of this page)
Q. Should I re-enter my credit card number?
A. Do not re-submit your credit card information. If you have already submitted and have checked that the correct information is in place, please wait until the order has completed. If you click "submit" more than once your credit card maybe charged an additional time. If your credit card is continually declined, please contact your credit card company.
Q. What method of payment do you accept? Do you accept debit cards? Do you accept gift cards?
A. We accept Mastercard, Visa, American Express, and Discover credit cards.
Q. Do I need to specify the date I am coming to the waterpark when purchasing my tickets?
A. All Day Pass and Reservation tickets require that you choose the day you are coming when you purchase the tickets. The valid dates will be noted in the eticket store and on your eticket.
Q. What programs/software do I need to purchase and print tickets?
A. You will need to have Acrobat Reader installed on your computer to properly view and print your eticket. If you do not currently have Acrobat Reader, please download it for FREE here (http://www.adobe.com/products/acrobat/readstep2.html). If you are unable to print your eTicket, write down your confirmation order number and bring that number to the gate along with your photo ID.
Q. Why am I being asked for a store name?
A. If you are purchasing Big Kahuna's Oasis Corp Passes, your company has been assigned a private "store name" only available to members. Please check with your Affiliate Discount Ticket representative within your company for your private "store name".
Q. When will I receive my tickets?
A. You should receive your tickets within minutes. As soon as your order has been submitted and processed, you will be taken to a confirmation page where you may download your tickets immediately. You will also receive a confirmation email from which you can download your tickets at any later time.
Q. Why did I only receive one attachment when I ordered multiple tickets?
A. Your tickets may come in the form of one multiple page pdf for convenient download. The multiple page pdf file will contain all your tickets (each with individual tickets and barcodes).
Q. How do I change/cancel my tickets?
A. Please contact customer service to change or cancel your tickets. (See customer service contact information at the top of this page)
Q. What happens if I lose my printed eTickets?
A. You can reprint the tickets by clicking on the link in your original email confirmation.
Frequently Asked Questions (FAQs)
Q. I went through all the necessary steps to purchase my online tickets and did not receive a confirmation number. How do I know it went through?
A. If you did not receive a confirmation web page or confirmation email, you did not complete your order. Please try again. Please be sure to check that your purchasing information is correct before submitting your order.
Q. I received my confirmation number twice; does that mean I got billed twice?
A. Every customer will receive two confirmations with the same order number. One web page confirmation will appear once the order has been processed and the second confirmation will be sent in the form of an email. If the order numbers are different, please contact customer service. (See customer service contact information at the top of this page)
Q. Should I re-enter my credit card number?
A. Do not re-submit your credit card information. If you have already submitted and have checked that the correct information is in place, please wait until the order has completed. If you click "submit" more than once your credit card maybe charged an additional time. If your credit card is continually declined, please contact your credit card company.
Q. What method of payment do you accept? Do you accept debit cards? Do you accept gift cards?
A. We accept Mastercard, Visa, American Express, and Discover credit cards.
Q. Do I need to specify the date I am coming to the waterpark when purchasing my tickets?
A. All Day Pass and Reservation tickets require that you choose the day you are coming when you purchase the tickets. The valid dates will be noted in the eticket store and on your eticket.
Q. What programs/software do I need to purchase and print tickets?
A. You will need to have Acrobat Reader installed on your computer to properly view and print your eticket. If you do not currently have Acrobat Reader, please download it for FREE here (http://www.adobe.com/products/acrobat/readstep2.html). If you are unable to print your eTicket, write down your confirmation order number and bring that number to the gate along with your photo ID.
Q. Why am I being asked for a store name?
A. If you are purchasing Big Kahuna's Oasis Corp Passes, your company has been assigned a private "store name" only available to members. Please check with your Affiliate Discount Ticket representative within your company for your private "store name".
Q. When will I receive my tickets?
A. You should receive your tickets within minutes. As soon as your order has been submitted and processed, you will be taken to a confirmation page where you may download your tickets immediately. You will also receive a confirmation email from which you can download your tickets at any later time.
Q. Why did I only receive one attachment when I ordered multiple tickets?
A. Your tickets may come in the form of one multiple page pdf for convenient download. The multiple page pdf file will contain all your tickets (each with individual tickets and barcodes).
Q. How do I change/cancel my tickets?
A. Please contact customer service to change or cancel your tickets. (See customer service contact information at the top of this page)
Q. What happens if I lose my printed eTickets?
A. You can reprint the tickets by clicking on the link in your original email confirmation.
